Refund & Cancellation Policy

1. Digital nature of services

Ask Rachna Dalvi (operated by Rachna Manish Dalvi) provides personalized numerology, signature analysis, love compatibility, WhatsApp consultation, and name-change services delivered as digital PDFs and/or one-on-one conversations. Because reports are hand-crafted using your private personal data (DOB, name, partner data), they cannot be resold or reused once generated.

2. Eligibility for refund

We offer a refund in the following cases:

• Duplicate payment — if you accidentally paid twice for the same plan within 24 hours, the duplicate amount will be refunded in full within 5–7 business days.
• Non-delivery — if your report is not delivered within 72 hours of confirmed payment (and you have not received any explanatory email from us), you may request a full refund.
• Technical error — if the delivered PDF is corrupt / blank / unreadable and we cannot resend a working copy within 48 hours of you reporting the issue.
• WhatsApp consultation no-show by us — if Rachna fails to attend a confirmed slot and cannot offer a rescheduled slot within 7 days, a full refund will be issued.

3. Non-refundable cases

• Once your personalized report has been emailed/downloaded.
• Change of mind after the report has been generated.
• If incorrect personal details (name spelling, DOB, partner data) were submitted by the customer — we will, however, regenerate the report once if you notify us within 24 hours of delivery.
• WhatsApp consultations missed by the customer or cancelled less than 4 hours before the booked slot.
• Disagreement with the spiritual/numerological interpretation provided — these are guidance-based services and outcomes are not guaranteed.

4. How to request a refund

Email us at namaste@askrachna.com with the following:

1. Your full name and the email you used at checkout
2. Reference / Report ID
3. Payment reference (Razorpay payment ID or PayPal capture ID)
4. Reason for the refund request

We will acknowledge your request within 48 hours and complete eligible refunds within 5–10 business days.

5. Refund mechanism

• India (Razorpay): refund is processed back to the original payment method (UPI / card / netbanking).
• International (PayPal): refund is initiated through PayPal and credited to the original PayPal balance or card.

6. Cancellations

You can cancel any consultation slot up to 4 hours before the booked time by replying to your booking confirmation WhatsApp / email. Cancelled slots within the eligibility window can either be (a) rescheduled to another available slot within 14 days at no extra cost, or (b) refunded as per Section 2.

7. Contact

For any questions about this policy, please contact:

📧 namaste@askrachna.com
📲 WhatsApp: see contact details on our contact page